An unconfident salesperson adds many “filler words” in response to a customer’s answers to their questions:
This is not something that would happen in a normal conversation. Filler words come off as sounding desperate.
They sound like a sales pitch, as if saying, “Perfect, this means I can sell to you”. The best protection salespeople sound like experts, NOT sales people.
So, it is critical that you keep your filler words to a minimum.
Develop your team to ask questions and then simply wait for a customer’s response confidently. Without filler of course.
Make it sound like a normal conversation!